Frequently Asked Questions
678bs FAQ — Answers to All Your Questions
From opening an account to depositing via bKash, claiming your welcome bonus, and playing safely — find clear answers to everything right here.
Whether you are new to 678bs or an experienced player, this FAQ page is designed to give you clear answers to your most important questions. Deposit and withdrawal methods, bonus terms, cricket and slots game rules, and responsible gaming tips — everything is organized in one place. Click on any question below and read the full answer. If you still have questions, our 24/7 Bengali live chat support is always here for you.
Account and Registration
To open an account at 678bs, you need an active mobile number, a valid email address, and a strong password. The registration process is fully online and takes just a few minutes. Providing accurate information during registration ensures no issues with withdrawals later. Remember, only one account is allowed per person.
678bs is only for players aged 21 and above. Age is verified during account verification. Accounts belonging to underage users may be closed at any time, and any deposited funds will not be refunded. Responsible gaming is our top priority.
Click the "Forgot password?" option on the login page. A reset link will be sent to your registered email address. Click the link to set a new password. If you do not receive the email, check your spam folder or contact 678bs support via live chat.
No. Under 678bs rules, each person may have only one account. Creating multiple accounts may result in all accounts being permanently closed and any remaining balance being forfeited. If you are having trouble accessing a previous account, contact the support team.
Account verification is usually completed within a few hours. Submitting clear photos of your national ID card or passport speeds up the process. During busy periods it may take slightly longer. Large withdrawals may be restricted until verification is complete.
Deposits and Withdrawals
Deposits via bKash are generally instant — in most cases the balance is added to your 678bs account within a few seconds to a few minutes at most. If there is a slight delay due to network issues, share your deposit reference number in live chat and the support team will resolve it quickly.
The minimum deposit at 678bs is ৳200 and the minimum withdrawal is ৳500 — these limits apply to all methods including bKash, Nagad, Rocket, and bank transfer. You can start playing with a small balance, but you must meet the minimum amount before making a withdrawal.
Yes, both Nagad and Rocket are supported for deposits and withdrawals at 678bs. Once a withdrawal request is processed, the funds reach your Nagad or Rocket account within 10 to 45 minutes. Make sure you are using the same mobile banking number for both deposits and withdrawals.
678bs does not charge any withdrawal fee of its own. However, your mobile banking provider (bKash, Nagad, Rocket) or bank may apply their own transaction charges. These charges are not controlled by 678bs — please check your payment provider's fee structure before making a deposit or withdrawal.
For bank transfers, 678bs aims to complete the process within 10 to 45 minutes. However, outside banking hours or on public holidays, processing may take a little longer. Providing the correct account number and bank details reduces the chance of delays.
Games and How to Play
To bet on BPL matches, go to the 678bs cricket section and choose your preferred event from the ongoing or upcoming matches. You will find multiple markets including match winner, total runs, wickets, and over/under. Enter your stake, confirm the odds, and submit your bet slip. With the live betting feature, you can also place bets while the match is in progress.
Yes. All slots games at 678bs — including those from world-renowned providers such as PG Soft, Pragmatic Play, and JILI — use Random Number Generator (RNG) technology. This technology ensures that the outcome of every spin is completely random and independent of previous spins. The platform operates under a fair play policy.
RTP stands for Return to Player — it is the average percentage of total wagers that a game returns to players over the long term. Games with a higher RTP generally pay out smaller rewards more frequently. However, RTP is a theoretical average and does not guarantee winnings in any particular session. Check the game developer's official information for exact RTP figures.
Yes, 678bs is fully mobile-friendly. There is no need to download a separate app — simply open the site in any browser on your smartphone and log in. All games, payment options, and support are available on mobile. A seamless experience is available on both Android and iOS platforms.
The 678bs live casino section features games from various providers including Ezugi and Evolution Gaming. Bengali-speaking dealers are available at some live tables. Since the interface is in Bengali, new players can navigate easily as well. Contact support to ask about language options at specific live tables.
Bonuses and Promotions
On your first deposit at 678bs you will receive a 100% welcome bonus, up to ৳10,000. This means if you deposit ৳5,000, you will receive an additional ৳5,000 as a bonus. To withdraw this bonus, you must wager the combined total of the bonus and deposit amount 20 times. Keep the promo active at the time of deposit to receive the bonus.
A wagering requirement (WR) is the total amount you need to bet before you can withdraw bonus cash. The WR for the 678bs welcome bonus is 20x. Example: if you receive a ৳2,000 bonus, you must place bets totalling (৳2,000 × 20) = ৳40,000. All bets placed on games count toward this target. Track your progress from the promo section of your account.
The 678bs VIP program has 5 levels: Bronze (weekly cashback up to 0.3%), Silver (up to 0.6%), Gold (up to 0.9%), Platinum (up to 1.2%), and Diamond (up to 1.5%). You move up to higher levels as you play more. Cashback is added to your account every week and can be withdrawn directly.
Absolutely. Bonuses are completely optional. If you do not activate a bonus at the time of deposit, or if you opt out, your full deposited amount will remain as straight cash with no wagering conditions applied, and you can withdraw it at any time. It is best to read the bonus terms before deciding.
Yes, 678bs runs special promo offers on occasions such as Eid, Pohela Boishakh, and during IPL and BPL seasons, among others. These offers are available for a limited time. Check the platform's promotions page regularly or ask in live chat to stay up to date on the latest promos.
Safety and Responsible Gaming
Yes. 678bs uses SSL encryption technology, which keeps all your personal information and transaction data secure. Data is not shared with third parties. You can find full details on our privacy policy page. Use a strong password for your account and do not share your login details with anyone.
Absolutely. 678bs takes responsible gaming seriously. From your account settings you can set daily, weekly, or monthly deposit limits. A cooling-off option is also available if you want to take a temporary break. If you feel that controlling your play is becoming difficult, let the support team know.
Self-exclusion is a feature that lets you completely block your account for a set period of time. To activate it, submit a request to 678bs live chat support. During the exclusion period you will not be able to log in or make any transactions. It is completely free and is an important step toward protecting your mental wellbeing.
Gambling addiction is a serious health issue. You will find detailed information and resources on the 678bs responsible gaming page. Speak with a trusted organization or with family and friends you trust. The 678bs support team is ready to help you take the necessary steps, including self-exclusion or setting limits.
Yes, 678bs customer support is available seven days a week, 24 hours a day via live chat. You can communicate in Bengali, making it easy to raise any issue. You can also reach us by email: [email protected]. For urgent matters, live chat provides the fastest resolution.
Quick Facts
The most asked numbers at a glance
Minimum Deposit
৳200 — all methods
Withdrawal Time
10–45 minutes
Welcome Bonus
Up to 100% worth ৳10,000
Support
24/7 Bangla Live Chat
Still have questions? Contact support
Our Bengali-speaking support team is here for you day and night. Reach us via live chat or send us an email.
Email: [email protected] | Bengali support 24/7